You have questions? We got answers!

 

Are your products vegan? 

  • Our company is 100% vegan and all products are free from any animal products. (Yes that means no dairy, eggs and 100% delicious)

 

Do any products have nuts? 

  • Currently we are a 100% nut free company and our milk of choice is soy. Our goal is to stay away from the major nut milks to allow people with nut allergies to enjoy our products. If anything changes we will be sure to include those updates to our site.

Do you use artificial flavoring?

  • Only our red velvet donuts use vegan food coloring, but all other products are naturally flavored!

 

Do you ship? 

  • Of course! We are an online bakery, we do not have a physical location. We bake out of a commercial kitchen and ship our desserts directly to you!  

 

Can I send a personalized message with my order? 

  • Currently we do not have a feature on our website, and we are still a growing business (less than 4 employees) so we do not have the bandwidth at this time to personalize orders.

I’m in San Antonio, do you have a physical location so I can pick them up? 

  • We are 100% online so we do not do any pick up orders, we hope to get back out to farmers markets and events around the U.S again once this Covid19 pandemic is over. We are on the delivery service Frnd Ships based out of San Antonio and you can order to have your delivery the next day. (24 hour notice is needed)

 

Is there a certain time to order? 

  • You can place an order 24/7! We ship out daily Monday-Friday utilizing Priority Mail through USPS. We do not ship after 5pm Friday and the weekend to avoid package delays from no mail going out Sundays.

 

How do you ship? 

  • All shipping is priority through USPS to be able to keep our shipping costs low. We offer flat rate shipping of $7.99 no matter the size of your order and free shipping over $50 after any discounts are applied. 

Can my promo code be added after I placed my order?

  • We are unable to add promo codes after your order has been placed. Please sign up for our email alerts and you will be the first to know about any promotions!

 

How are the desserts packaged? 

  • All our products are heat sealed and packaged in duos or individually for brownies / cinnamon roll orders.

 

How long do your desserts last? 

  • All products are baked fresh and packaged the same day for orders. All desserts last for one week and you can refrigerate or freeze to keep fresher longer

Can you make a custom order?

  • We appreciate you thinking of us for your special occasion! Hopefully in the future with more staffing we can expand to create custom orders for our customers but at this time we are not able to.

Do you have Sugar Free or Gluten Free products?

  • Our Classic OG (Original Glaze) donut comes in Gluten Free and we sell a GF brownie mix. Stay tuned for sugar free products. Sign up for our email alerts to stay updated!

 

What happens if my product is damaged in transit? 

  • All products are sealed and packaged and quality checked to ensure the package is intact. Once we deliver to USPS we are not responsible for any breakage during the shipping process. 

 

Do you send tracking information? 

  • Yes all orders do receive an email with the tracking number to the email provided on the order. Per USPS due to Covid19 Priority Mail packages with two and three-day delivery commitments have been extended an extra day to three and four days respectively. No refunds are available.

 

How do I cancel my order?  

  • We cannot guarantee your order will be able to be canceled. Please send any cancellation requests within 24 hours or questions to our customer service email SouthernRootsNationwide@gmail.com Any refunds on orders that have been processed and shipping notice has been sent out

 

How can I contact you?

  • We are still a growing company so we do not have a designated customer service representative, the fastest way to contact us is our customer service email SouthernRootsNationwide@gmail.com, you can also text 210-279-9414. DM’s on social media are not regularly checked by ownership so your question may be missed.

© 2023 by Southern Roots Vegan Bakery. 

southernrootsbiz@gmail.com